Once you’ve downloaded the MyChart app to your phone or tablet, simply select your health care provider and enter your MyChart username and password. If you have forgotten your password or for any problems using or logging into the app, contact the Confluence Health MyChart Help Desk at. UC Davis Health MyChart - Your secure online health connection Welcome to the new MyUCDAVISHealth! We have many new features including video visits and a new app to help you better manage your care.
What new enhancements are available in NM MyChart (web)?
What new enhancements are available in the MyNM app?
The MyNM app is a brand new digital platform launched in December 2018, which offers you the same functionality as the MyChart app, including:
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In addition to these MyChart-related features, the MyNM app introduces these new features:
What is MyChart?
MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health*. With MyChart or the MyNM app, you can use the Internet to:
For further information, please review the MyChart Terms and Conditions.
*Some of MyChart's features may not be available for hospital-based care
Should I use MyChart in an urgent situation?
Neither MyChart nor the MyNM app should be used for urgent matters. If you are experiencing a life-threatening illness or injury, please go to the nearest hospital emergency department and/or dial 9-1-1 for immediate attention.
Is there a fee to use MyChart or the MyNM app?
Both the MyNM app and MyChart are free services offered to our patients. Some features, like certain virtual visits, might have a fee associated.
How do I sign up for NM MyChart?
NM MyChart requires that you have an Access Code in order to enroll and create an account. There are a few ways you can get an Access Code:
Dmg Mychart Login Page
What is an Access Code?
An Access Code allows you to quickly sign up for your MyChart account and for the system to associate this new account with your existing medical record. You may have received an access code in your doctor's office via email or on your After Visit Summary paperwork. If you never received an access code, or if your access code is expired or doesn't work, you can request a new one at any time and have it sent to you via email, text message, or letter - depending on your preference. Alternatively, you can select the 'I don't have an Access Code' button on the MyChart login page to begin the direct self-signup process.
What should I do if my Access Code is disabled or does not work?
For your security, your Access Code expires after 90 days and is no longer valid after the first time you use it. If you've already received an Access Code, but it is disabled, expired, or does not work, you do not need to contact your doctor.
Is my Access Code my username?
No, your Access Code is not your MyChart username or password. You will use this code only once in order to log into MyChart for the first time (the code will expire once you use it or after 90 days). During your initial MyChart login, you will be asked to create your own unique MyChart username and password, which you will use for your subsequent logins.
What if I've never had an appointment with a Northwestern Medicine doctor, but I am interested in signing up for MyChart?
In order to sign up for a MyChart account, you must be an established patient of Northwestern Medicine. You are an established patient if one of the following can apply to you:
If you're interested in setting up your first appointment with a Northwestern Medicine doctor, please contact our Patient Services Center at 312-695-1920 or you can request an appointment by filling out our online form here.
Who do I contact if I have further questions?
You can submit an email to [email protected] with your name, phone number, and best time to contact or call our 24/7 MyChart HelpDesk directly at 1-855-HLP-MYNM (1-855-457-6966).
What is the difference between MyChart and the MyNM app?
MyChart is the tool that Northwestern Medicine uses to offer patients personalized and secure on-line access to portions of their medical records. MyChart can be accessed on a desktop computer using an Internet Browser like Chrome, Firefox, Safari or Internet Explorer. MyNM is Northwestern Medicine’s mobile app which makes accessing MyChart easier for patients using a mobile device like a phone or tablet. MyNM contains MyChart, as well as many other helpful features.
I already have the MyChart app on my phone - can I continue to use the MyChart app instead of MyNM?
No. To continue using MyChart to access your Northwestern Medicine health information on a mobile device, you will need to use the MyNM app. Our new app offers enhanced capabilities not available in the MyChart app. Access to MyChart from a desktop computer is not changing.
Microsoft office for mac 2011 download. If you also use the MyChart app to access health records from other, non-Northwestern Medicine health systems, you may need to keep the MyChart app on your phone.
How do I get the MyNM app?
Text MYNM to 43506 to receive a link to the app, or search “MyNM” in the App Store for iPhone or Google Play store for Android phones.
What password do I use to log into the MyNM app?
To access information, patients should use their existing NM MyChart login information. If a username or password is forgotten, use the prompts in the MyNM app login page to reset your information. This is a secure method to access medical information and pay medical bills. Those who are not NM MyChart users may register as new users on the app.
Will information from the NM MyChart app show up when I log into the MyNM app?
Yes. All Northwestern Medicine information from the MyChart app will be the same and will be visible in the MyNM app.
When can I see my test results in MyChart?
Most test results are released to MyChart as soon as they become available to your doctor*. This can be anywhere from 3 - 7 business days. If you were admitted to one of our hospitals or had an Emergency Room visit, any tests that have been resulted during your stay will be released to MyChart when you're discharged.
Please keep in mind, your doctor may not always have the opportunity to review your results before they are released to your MyChart account.
*For safety reasons, some results are not eligible for auto-release to your MyChart account. Please see below for more information.
Why are certain test results not shared electronically via MyChart?
Certain test results are considered very sensitive in nature. Due to this, your physician will likely want to discuss these results with you prior to making them available for viewing in MyChart. Also, historical test results from hospital stays and ED visits prior to June 8, 2015 are not available to view in MyChart at this time.
You always have the option to request a paper copy of your medical records from our Health Information Management department. Please, select this link for instructions: www.NM.org/Medical-Records-Request. Why can I see upcoming tests that haven't been scheduled yet?
The Upcoming Tests and Procedures activity is a compilation of all current Test or Procedures ordered for you by your Clinician. These orders may require action on your part or could be scheduled at an external facility not directly integrated into NM MyChart. If these are scheduled at a Northwestern Medicine facility these should display in your upcoming appointment activity.
Why is some of my health information on MyChart incorrect or missing?
Your MyChart information comes directly from your electronic medical record maintained by your doctor's office. Your health information is reviewed and updated in your electronic medical record each visit. At your next clinic visit, talk to your doctor about correcting or adding health information in your record. If your patient portal recently transitioned to MyChart, your MyChart account may be blank when you first sign up. Most users will start seeing their health information in their account after their next doctor's visit.
If you've been admitted or visited the Emergency Room at Northwestern Memorial or Lake Forest Hospital, but have never had an Office Visit with a Northwestern Medicine doctor, you will not see health information populated in the Medication, Allergy, or Immunization sections of your MyChart account. A summary of your health information can be found on your Discharge/Admission Summary.
When I update my medications and allergies, does that automatically go onto my medical record?
No, this will require a review with your clinician to confirm the updates before it being fully incorporated into your medical record. While you can submit an update at any time this will be reviewed and updated in your record at your next visit with Northwestern Medicine.
How do I send a message to my doctor?
Once you're logged in, hover over the Messaging tab and select 'Send a Clinical Message'. Any doctor you have had an office visit with in the last 3 years or you will see in the upcoming year should appear in your dropdown menu of doctors. Once you select the appropriate doctor, you can choose your subject from the list of options.
To send a message using the MyNM app, log in and click the Messages tile from the dashboard. On the next screen, select the green “send a message” button, and follow the onscreen directions. Don’t forget to add a recipient for your message in the “To” section, as well as a subject.
Please, remember that MyChart messages are meant for non-urgent questions only.
Will I be charged for every NM MyChart message that I send to my provider?
No. NM MyChart messaging is intended as a mechanism for you to connect with your provider, in between visits, for things like lab results, prescription refill requests or provider-directed follow-up care. These are considered part of routine care, and you will not be charged for these messages. Messages resulting in other medical care or advice will be charged when the guidelines above are met.
Will I be charged each time for back-and-forth messages with my provider over the same medical issue?
No. If a charge applies, you will only be charged once for the initiation of virtual medical care. Subsequent messages sent over the following 7 days that are related to the same medical issue are considered follow-up and will not be billed.
Will my insurance cover this charge?
Coverage varies by insurance provider but your insurance will always be billed first. If your insurance does not cover this type of virtual care, you will be billed directly. Please reach out to your insurance provider to determine your coverage.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within two (2) business days during regular business hours.
Please note that MyChart should not be used for urgent situations. If you are experiencing an emergency and need immediate attention, please contact your local emergency room or dial 911.
Why can't I see my doctor in the list of available doctors to message?
In general, you are only able to message those doctors with whom you have had an office visit, procedure visit, hospital visit, or e-visit in the last 3 years or you have an appointment scheduled with them up to 1 year in the future.
Other types of encounters will be excluded from messaging enablement to a specific provider. Can I have a doctor removed from my list of doctors to message?
Unfortunately, MyChart does not allow the ability for us to manually remove a doctor from the list of available doctors you are able to message. Doctors will automatically disappear from your list when it has been 3 years since the last time you have interacted with them via office visit, procedure visit, hospital visit, or e-visit.
Can I send an image or video attachment via message to my physician?
Yes. MyChart messaging functionality allows a patient to attach an image, video, or PDF document to a message and send it to their doctor securely. Patients are allowed to submit up to 3 attachments in a message. Attachments that you send via MyChart will automatically be stored in your permanent electronic medical record. Your attachments must be below certain file size and video length limits, which are subject to change. You can view these limits by hovering your mouse cursor over the question mark icon at the bottom of the screen when sending a new message.
To add an attachment to your message, simply select the Browse button at the bottom of the new message screen, and navigate to the file you would like to attach. Once the file is attached, you will see a preview at the bottom of the screen and you will be able to add a label to describe the attachment. Sending an attachment is just as easy in the MyNM app: on the new message screen, click “Attachments” and select a file from your device to include.
I use another patient portal to see information from visits for one of my physicians. Will that information be available in the upgraded version?
No. The NM MyChart upgrade will ONLY allow you to see information from your visits with care teams that use NM MyChart at a Northwestern Medicine facility (unless you are linked via Happy Together - review the Happy Together FAQ entries below for more information). Information from visits to your private physician's office will remain separate.
What is the My Documents activity and how is it used?
The My Documents activity is accessed by navigating from the home page to the Health tab then select Document Center and finally select My Documents. This activity allows you to view, download, and print documents that you have on-file. All documents that you could receive via a Release of Information request are included here.Note: Documents will not begin to display on this page until three days after submission. This is by design to allow our Medical Records team time to review and accept any pending documents. The status of the documents wil display next to the date. If you have questions about any of the documents within the activity, please contact our Medical Records department by calling 312-926-3375.
I have an alert saying that I need to complete my annual flu vaccine - how do I inform my clinician's office that I have already completed this?
Select the alert or navigate to the Preventative Care activity (under the Health tab). On the card that says Annual Flu Vaccine, hover over the bottom right part of the card and select Mark as Complete. Then, enter the date that the vaccination was given on. After accepting the date, you will now see the Annual Flu Vaccine listed under Requested Updates. Your clinician's office now has this information and will add it to your medical record.
Can I ask questions regarding a family member from my MyChart account?
No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Can my spouse and I share one MyChart account?
No. Due to the sensitive nature of medical information, each adult must establish his or her own MyChart account.
Can I view a family member's health record in MyChart?Dmg Mychart Login Page
Proxy Access allows a parent, legal guardian, or other caretaker to access another patient's account in order to help manage their healthcare. Those requesting Proxy Access will need to complete a consent form and turn it into the patient's doctor's office for review and approval.
For those requesting access for another Adult (18 yrs and older) or an Adolescent (12 to 17) patient's NM MyChart account, the patient's signed consent will also be required in order to be granted access. If you cannot obtain the Adolescent's approval a parent or guardian can submit a request for a Minor Proxy account that will have limited access.
To get started on completing a consent form, you can download and print off the form that is applicable for you:
Proxy Consent Form - Minors
Proxy Consent Form - Adolescent Proxy Consent Form - Adults What will I have access to as a Proxy?
Adult Patients (18yrs +):
If you have Proxy access to an adult patient, you will have access to everything the patient would have access to in their own account. Please keep in mind that the patient can revoke your access at any time, if they so choose.
Minor Patients
Age 0-11: If you have proxy access to a child age 11 and under, you will have access to their full MyChart record. Age 12-17: State and Federal law restricts parental access to certain medical information for minors age 12-17. If you have proxy access to child in this age range, you will have partial access to your minor's MyChart record. This includes upcoming appointments, appointment requests, immunizations, allergies, billing information, growth charts, and messaging. Full access can be granted to you, however, if your child provides their signature granting this permission. If I use the MyNM app, will my existing proxy relationships from the MyChart app still work?
Yes. The same agreements set in NM MyChart will transfer over to the MyNM app.
Can I remove someone who current has proxy access to my account?
Yes. You may 'revoke' proxy privileges to your account at any time by going to Family Access Settings under My Family's Records >Who Can View My Account? Select the applicable Proxy and click on 'Revoke Access'. This change will take effect immediately.
If someone has proxy access to my account, will they be able to see messages I send to my doctor or nurse?
Messages sent to your doctor's office can be manually disabled by you from proxy viewing when sending the message. To prevent proxy review, please remove the check from the box next to the 'All others with access to *YOUR NAME* at this time' from the message review section.
What is MyChart Bill Pay?
Similar to the online Bill Pay option available on NM.org, MyChart Bill Pay provides MyChart patients convenient, easy-to-use and secure access to statement details and online bill payment options. With MyChart Bill Pay, you can view your bill, ask questions, and make online payments.
How do I sign up for MyChart Bill Pay?
You are not required to sign up for MyChart Bill Pay. The Bill Pay feature is automatically available after you register for MyChart.
How has the Billing Account Summary page changed?
Previously, the guarantor accounts associated with your patient record were listed in a table, with each guarantor account as its own separate row. In order to reduce confusion, we have updated the display, so that now each guarantor account is displayed as its own separate card. Each card will list the patients that are covered by that account and the outstanding balance, along with also providing links to view the account details, last statement, and send a billing-related customer service message. As of now, only Personal/Family and NM Lab guarantor account types will display in MyChart. We are working to expand this list in the future.
What bills are available to me in MyChart?
MyChart Bill Pay provides you access to bills from visits to any Northwestern Medicine facility.
If you do not see a bill reflected in NM MyChart please visit MyBill.nm.org for more options.
Why can't I see any of my old bills in the upgraded version of NM MyChart?
If you recently were asked to 'upgrade' your NM MyChart account, billing information prior to March 3, 2018, will not be viewable in NM MyChart. To see or make a payment for a bill generated before March 3, please go to nm.org and click 'Pay a Bill'.
Can I apply my payment to specific statements?
Yes. When accessing MyChart Bill Pay, your online statement will be pre-populated with the Amount to Pay and the Total Amount Due. When making a payment, you will have the option to select the account to which you wish to apply your payment. If no account is specified, your payment will be applied to the oldest balance on file.
Can I setup a payment plan in MyChart?
Yes. By navigating to the Account Details page within your guarantor account (Billing tab > Billing Account Summary > See Account Detail), you can create a recurring monthly payment plan. In order to be eligible to enroll in a payment plan, you must have a minimum Amount Owed of $25.01 and you must have a monthly payment amount of $25.00 or greater. The maximum number of payments allowed is thirty-six (36). If you currently have a payment plan setup with our billing vendor, Simplee, you will not be allowed to create another payment plan in MyChart (this will be stated in your Account Details page if it applies to your account).
Once created, your monthly payments will be automatically deducted on the specified date from the credit card you selected. MyChart does not allow the creation of manual payment plans at this time.
Note: We no longer offer the ability to terminate payment plans via MyChart. To do this, please contact our Billing department at (855) 286-2861.
Who can view MyChart and make payments on accounts?
The patient or the patient's designated guarantor, as well as any adult proxies assigned by the guarantor, can access a patient's MyChart and Bill Pay information. For instance, when a bill is created for a child in MyChart, the parent who is the designated guarantor can view the child's MyChart and pay the bill. To provide access to the second parent, the parent who is the guarantor would need to designate the second parent as a proxy. Any adult who is not a designated guarantor or proxy will not be able to access the child's MyChart account.
If a teen proxy is established and the teen is listed as the guarantor, the patient's MyChart information will not be accessible to either parent. Parents can only view their children's MyChart information when they are the designated guarantor or listed as a proxy.
How is my credit card information stored?
Your credit card information is stored and saved in Trust Commerce, a trusted payment and risk management provider who manages all online payment processing for Northwestern Medicine. Trust Commerce is a payment card industry (PCI) compliant provider.
How will I know when a new statement/bill is available?
MyChart will send you an email when a new statement is available. You will need to log into MyChart on a desktop computer or on your phone using the MyNM app to see the details of your new statement.
Can I sign up for paperless billing?
Yes. Please note, you must agree to receive email notifications to go paperless. MyChart will send you an email when a new statement is available.
Who can I contact with questions about my bill?
If you have questions about your bill, you can send a message using MyChart. Simply login into your account and select the 'Billing' tab. All messages sent using MyChart will be answered within 7 business days. If you have a question that requires immediate attention, please call (855) 286-2861 to speak with a Patient Service Representative.
Are there other ways to pay my bill?
Visit MyBill.NM.org for payment options or tap the Billing tile from the dashboard in the MyNM app. You can also choose to use the new Pay As Guest functionality (available on the MyChart login page) by clicking here.
What is Pre Check-In and how do I use it? Is it mandatory?
Pre Check-In is an activity within an upcoming appointment that allows you to complete various appointment-related tasks within a single workflow from the comfort of your own home. By completing these tasks at home, you will not need to do them when you arrive at your physician's office. With Pre Check-In, you can:
To access the Pre Check-In activity, navigate to your Upcoming Appointments page and select one of your upcoming appointments. If your appointment is enabled for Pre Check-In functionality, you will see a section header for 'Pre Check-In' and a button asking you to update your information. Lightroom 6 free download.
Completing the Pre Check-In activity is voluntary. It is encouraged in order to save you time at your physician's office, but it is not mandatory.
What if the Reason for Visit I need is not available for scheduling?
Not every Reason for Visit is available for scheduling in MyChart at this time. The following considerations may prevent a Reason for Visit from being scheduled:
Why isn't my doctor listed in my options for scheduling?
Only select areas are participating in MyChart scheduling at this time. If your doctor is not in the list of options for scheduling, it may be due to their specialty not currently having MyChart scheduling activated. We are currently working to expand our list of available specialties. More specialties will become eligible for MyChart scheduling in the following months. If you do not see a specialty listed, it is still being assessed for MyChart scheduling capabilities and may be enabled at a future date that is still to be determined
If no providers are appearing at all, you likely do not have a visit within the specialty you are scheduling from the past 3 years. Therefore, you are considered a 'new' patient, and may have to call to complete the scheduling process. You can contact one of our schedulers directly at one of the locations listed in our provider directory or in the Find a Doctor tool in the MyNMapp.
Additionally, you still have the option to Request an Appointment using MyChart on a desktop computer by logging in, selecting the Visits Tab, selecting Schedule an Appointment, then selecting one of the 3 “Send an appointment request message for…” options at the bottom of the page. All appointment requests submitted through this feature are sent to our scheduling team who will review your request and follow-up via MyChart message or phone call to confirm availability with you.
Can I still request an appointment online if my doctor or Reason for Visit is not available for Direct Scheduling?
If your doctor, reason for your visit or specialty isn't an option for scheduling on MyChart, you still have the option to Request an Appointment using MyChart by logging in, selecting the Visits tab, selecting Schedule an Appointment, then selecting one of the 3 “Send an appointment request message for…” options at the bottom of the page. All appointment requests submitted through this feature are sent to our scheduling team who will review your request and follow-up via MyChart message or phone call to confirm availability with you.
You also have the option to call and make your appointment with one of our schedulers. To make an appointment by phone, please contact one of our schedulers directly at one of the locations listed in our provider directory.
What if the time or day(s) I need are not available?
In general, MyChart displays the most up to date availability for your doctor. If you feel like you should be seen sooner, please contact our scheduling team so they can discuss the reasons for your visit and determine if there's any other action that can be taken. To make an appointment by phone, please contact one of our schedulers directly at one of the locations listed in our provider directory. Please remember, if this is a medical emergency and you are in need of immediate care, please dial 911 or go to your nearest emergency room or facility.
My doctor practices in two locations. Will I have the option to schedule with him/her in either location?
Yes. If you're doctor practices in multiple locations, they will show up as a separate option for each location they practice at. You will have the option to choose your desired location and then search for availability based on that selection.
When scheduling an appointment, do I have to choose my scheduling location first? What if I want to schedule based on provider?
By default, a location should be chosen first. If you are not sure about the location, you can click the “Select from available providers” hyperlink at the bottom of the Locations step to select based on provider name instead of location.
Where can I view a list of my scheduled appointments in MyChart?
You can view a complete listing of your scheduled appointments with Northwestern Medicine by logging in from a desktop computer and going to the Visits tab on your main account menu and selecting 'Appointments and Visits'. In the MyNM app, log in and tap the 'Appointments' tile from the dashboard.
With the exception of Surgery appointments and appointments scheduled in our Executive Health department, any appointment scheduled over the phone or online will be visible to you in your Appointments Hub. You can also view your past appointments (including After Visit Summary information) at the bottom of this page. Can I cancel an appointment using MyChart?
Yes. You will have the option to cancel select appointments in MyChart. There are no restrictions or fees associated with cancelling your appointments, but you will be required to indicate the reason for your cancellation. All cancellations done through MyChart will process immediately - no additional follow-up is needed.
If you wish to cancel an appointment using a desktop computer, please go to the Visits tab at the top of your account screen, select Appointments and Visits, select the specific appointment that you would like to cancel, then complete the process by selecting the Cancel Appointment button at the bottom of your screen.
If you wish to cancel an appointment using the MyNM app, log in and tap the Appointments tile from the dashboard. Tap the appointment you wish to cancel, and select the “cancel” option from the following screen.
What happens when I confirm an appointment in MyChart?
Confirming an appointment in MyChart acknowledges that you are aware of your upcoming visit and still plan on coming in. Confirming your appointment also prevents any subsequent appointment reminders from being sent to you via email or phone for that specific appointment.
What is an eVisit?Dupage Medical Group
An electronic visit, or eVisit, lets you communicate online with a Northwestern Medicine physician. An eVisit does not allow for face-face interaction with a physician. When requesting an eVisit, you will fill out an online questionnaire and receive an electronic response from the physician to discuss your symptoms. Currently, eVisits are only available for Dermatology topics. To request an eVisit, you must:
You may request an eVisit only for advice on non-urgent conditions. If you have an urgent need to speak with or see a physician, call your physician, go to the nearest emergency room or call 911.For medical emergencies, always call 911 immediately.
How do I request an eVisit?
Using a computer, log into your NM MyChart account and go to the Messaging tab. Select Ask a Question, then select the eVisit option. eVisits are not currently available within the MyNM app.
How much does an eVisit cost? Does my insurance cover this service?
An eVisit costs $60 for follow-up issues. This fee will be preauthorized with the credit card you provide. If a physician is unable to treat you for your condition virtually, you will not be charged. At this time, Northwestern Medicine will not bill insurance for an eVisit.
Can I get a prescription during an eVisit?
Your physician will review your medical record and eVisit responses and provide a treatment plan. You may be prescribed medications. Refill requests will be addressed as appropriate by the physician receiving the eVisit. It is possible that you will be directed to submit the refill request to the prescribing physician.
Can I cancel my eVisit after the request has been submitted?
Once you have submitted your request, you will be unable to cancel it. The request is sent to one of our Northwestern physicians, who will review the information and develop a response.
How do I link my account to other organizations via Happy Together?
From the MyChart home page, hover over the Profile tab and select Manage My Accounts. From this page, you can see the organizations available to link to via Happy Together. If you have no listings under Accounts, this means that our system does not have any records of you receiving care at other organizations. Please, during your next NM visit, inform the registration staff that you have been seen at another organization and would like that information pulled into your NM chart. Once this is completed, the organization should populate under the Accounts section of this page. To complete the link, select Link Account, then answer one of the available challenge questions. Once answered successfully, your account will be linked.
What additional actions can I take after linking my account to another healthcare organization?
After linking your account to another healthcare organization, you can view the following information along with the information in your MyChart account from this organization:
If your account is active at the other organization, you can also view and interact with the following features:
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